Getting support

Status page

Our status page shows the state of our services in each region and also informs you about planned maintenance.The status page can be found here: https://catalyst.net.nz/catalyst-cloud/status

Support requests

Raising a support request

If you need help, you can raise a support request to Catalyst via the Support Requests panel.

Most requests are resolved within one business day. If you would like faster response times or additional support, please consider purchasing one of our premium support packages. Our target response times for priority one incidents are listed on the premium support page.

Contacting your account manager

Customers that contract premium support from Catalyst have a technical account manager. You should have received the contact of your account manager when you applied for premium support.

Contacting a solutions architect

Premium support customers have access to cloud solution architects that can provide guidance on the best way to implement your applications on the cloud. Please contact your account manager to arrange a discussion with a cloud solutions architect.

Training

Catalyst provides training on how to use the Catalyst Cloud in Auckland, Wellington and Christchurch. Upcoming training sessions can be found at https://catalyst.net.nz/training/upcoming-training.

You can also request training to be delivered on premises or customised for the needs of your team. Please contact Catalyst via our training page to discuss your needs: https://catalyst.net.nz/training-services