Note
Only users with the Project Admin role will be able to view and modify the billing details
The Catalyst Cloud now accept payments via credit card. This section will explain how you can setup a credit card to pay your invoices.
You and/or your billing contact will still receive a usage summary from us each month with your usage details and a confirmation that your invoice has been paid.
To setup a credit card, please login to the dashboard and follow these steps:
Go to Account Details, under Management
Select the Project Billing Details tab
As you can see from the screenshot, your payment method should be as “Invoice”. There are a few different ways to setup your credit card payment. You can also add a credit card without changing the payment method.
To change your active payment method to a credit card, you will need to click on “Change payment method”:
Under Payment Method, select Credit Card
As you can see you should have the message: “No credit cards added”
Click on “+”, this will allow you to add a new credit card
Add the necessary information
Click on Submit
After it loads, click on Save
After clicking Save, the process may take 2-3 minutes to be completed.
After adding the credit card, your Project Billing Details should have been updated:
Note
If you have credit card payment as your selected method. You cannot delete a credit card that is being used by one of your projects.
You can add multiple credit cards to your account. Only the credit card you have selected for the project will be charged, and different projects can be charged to different credit cards.
If you already have an existing credit card, you can follow our steps to add a new credit card:
On the Project Billing Details tab, under Account Details
Select Add Credit Card
It will prompt you do add a new credit card details
You should also have a tick box allowing to assign this credit card to the project
While you were adding a new credit card and you have not selected it as the primary option, you can still select it in the Project Billing Details tab:
Note
Once the payment method has been approved, you will be able to delete the selected credit card.
You can also change back to Invoice as your payment method. The Catalyst Cloud will receive a notification request from your project.
Before changing back to invoice method, we may reach out to you for a bit more of information on why you have decided to make that change.
Login to the dashboard
Go to Account Details, under Management
Select the Project Billing Details tab
Click on Change Payment Method
Under Payment Method, select Invoice
Click on Save
Your Project Billing Details tab should have a pending message:
